We’re looking for a Live Support Analyst to join our GIS Managed Services team based in Atlanta, Georgia

What this role involves…

  • Monitoring and supporting 24/7 online networks and Live Events
  • Troubleshooting our platform issues and resolving/escalating
  • Answering phone calls and troubleshooting issues
  • Documenting all interactions via our case management system

What we’ll need you to bring…

  • 3 years customer service experience
  • 3+ years of phone support/call center experience
  • FLEXIBLE Hours – Shift can vary from 1st, 2nd or 3rd shift and the shift can change
  • Basic troubleshooting computer software related issues
  • Basic troubleshooting computer hardware related issues
  • Basic troubleshooting network related issues
  • Proficient in relevant computer applications
  • Some college or technical experience or working towards a certificate in the technology field
  • Positive Attitude
  • Understand the impact of attitude in handling calls professionally
  • Use the most appropriate way to communicate with different behaviour types on the telephone
  • Apply the proper telephone etiquette to satisfy various customer situations
  • Ability to listen to the caller and understand

Desired Qualifications:

  • A+ Certification
  • Evertz Monitoring System Experience
  • Network Certifications
  • Completed Degree from a tech school, 2 or 4 year school in the technology field
  • Netsuite and Remedy experience
  • Video Player troubleshooting experience
  • VOD and Live Streaming Troubleshooting

What we’ll give you in return

  • The chance to work at a Global company with career growth opportunities
  • A competitive salary and benefits
  • A collaborative, innovative and laid-back work environment
  • Company-paid office snacks and beverages
  • 20 days annual Paid Time Off (PTO) and 10 Company holidays

About Us…

Piksel has been building successful online video businesses for over a decade. Our offering of strategic, professional and managed services is underpinned by the Piksel Palette’s SaaS-based infrastructure. It’s this recipe, combined with our commitment to creating mutually beneficial partnerships, that enable our media and entertainment clients to prosper in today’s video market.

Our unrivaled expertise is in designing, building, and managing online video solutions for the likes of AT&T, Sky, Liberty Global, Mediaset, OSN and Transavia. Headquartered in York, Piksel offices can be found throughout Europe and the Americas.

In addition to video and entertainment, we design, build and run complex and high profile Internet, web, n3 platforms and healthcare systems. We make our living doing what we enjoy; enabling organizations to push the boundaries of technology. By doing so, we offer varied and exciting opportunities for every single Pikselite.

Just so you know, we're proud to be an equal opportunities employer and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.