Piksel Americas is looking for a Seasonal Live Support Analyst to join our Live Streaming & Support team based in Atlanta, Georgia

What this role involves…

  • Monitoring and supporting 24/7 online networks and Live Events
  • Troubleshooting our platform issues and resolving/escalating
  • Answering phone calls and troubleshooting issues
  • Documenting all interactions via our case management system

What we’ll need you to bring…

  • 1-3 years customer service experience
  • 1+ years of phone support/call center experience
  • FLEXIBLE Hours – Shift can vary from 1st, 2nd or 3rd shift; shift is subject to change
  • Basic troubleshooting computer software related issues
  • Basic troubleshooting computer hardware related issues
  • Basic troubleshooting network related issues
  • Proficient in relevant computer applications
  • Some college or technical experience or working towards a certificate in the technology field
  • Positive Attitude
  • Understand the impact of attitude in handling calls professionally
  • Ability to communicate complex problems to customers

Desired Qualifications:

  • Evertz Monitoring System Experience
  • Network Certifications
  • Technical Degree from 2 or 4 year institution
  • Netsuite and/or Remedy experience
  • Video Player troubleshooting experience
  • VOD and Live Streaming Troubleshooting

***This position is seasonal and is expected to end January 2019***